Returns & Exchanges

Returns

We want our customers to have complete peace of mind when shopping with us, therefore if any product you receive is faulty or damaged we will refund you the full amount with the same method of payment used. Also if you’ve simply changed your mind and would like to exchange your item, we can also help.

Changed your mind? No worries. We can accept returns made within 7 days for store credit only.

To arrange a return please send us an email to hello@urbanabode.co with a description of the item and the reason for return.  We will then arrange to have the item collected from your address for a small collection fee*

To be eligible for a return, the item must be unused, unopened and in the same condition that you received it.  Please note that the initial shipping costs are non-refundable.

Returns will be processed as store credit that can be used anytime when making a purchase on our website.

* The collection fee will not apply if the item you received is damaged or faulty.

Exchanges
Exchanges are processed in the same way as a normal return. Once the order has been returned you will receive store credit which you can use anytime.

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